3 Front Desk Issues , Visitor management starts at the front desk, so if you want to provide the best visitor experience, you are required to put in efforts here. However, there is a myriad of issues plaguing the reception desk across a variety of industries. These problems affect your costumes and create a burden on the shoulder of your front desk staff. But the good news is, all these problems can be eradicated by investing in a visitor management system, how? Let’s scroll down and find out: –

1 Slow Visitor Login Process

In today’s fast-paced digital world, nobody has time to stand in a long queue waiting for their turn to sign up as visitors by providing details to the lady or guy at the reception desk. Often the experience is cumbersome for the visitors. If you really want to understand your visitor management, then walk through the entire process, and you’ll see how complicated it is when the footfall is heavy.

You can quickly resolve this issue by investing in a digital visitor management system. It involves an iPad on the reception; the user has to fill in their details, and a notification will be sent to the host that they have to meet someone in the lobby. Digital forms are way faster than the traditional pen-and-paper registry entry.

2 Poor Visitor Experience

Almost every company is obsessed with offering the best visitor experience; it has become a new element of competition between businesses and plays an integral role in acquisition & retention. But, your conventional visitor management mechanism is unable to deliver that. This is why we recommend you to install a visitor management system. It streamlines the entire visitor registration process; this means the staff at the front desk can focus on aspects to deliver an exceptional experience. When the visitor has signed-in using the iPad, a notification will be sent to the host to meet their visitor rather than the lady at the front desk tracking the employee’s whereabouts.

3 Lose Security

Paper logbooks have two major security troubles. First, the amount of information obtained from the visitor is quite limited to verifying their identities. Secondly, there is data privacy. A logbook contains all the sensitive information that can be accessed anytime by anyone in your staff. Moreover, the logbooks have higher odds of getting misplaced.

But, when you have a digital visitor management system, you don’t have to worry as it provides more security & privacy compared to traditional visitor logbooks. Some features of VMS include:

Visitor badges to prevent authorized access to restricted areas.

Visitor pre-registration to save time.

Custom fields in the digital visitor registration form.

The information of visitors can be accessed from a dedicated dashboard only by authorized personnel.

These 3 Front Desk Issues , If you want to up the visitor experience game, then investing in a visitor management system is one big step that will allow you to stay a cut-above your market rivals.